Privacy policy

OUR PRIVACY POLICY

Ferrol2, SA (hereinafter referred to as “Ferrol2” or “we”) welcomes you to our websites and mobile applications, which we will hereinafter refer to as “online offers.” We appreciate your interest in our company, the brands we distribute, as well as in our products and services.

This Privacy Policy informs you about our privacy practices and the choices you can make regarding how we collect and use information about you, including information that may be collected from your “online” activity, use of devices, and information provided to Ferrol2 for recruitment or employment opportunities. This Policy applies to web pages, domains, services, and products owned by Ferrol2.

This Policy does not apply to products, services, web pages, or social network features of third parties that may be accessed through links we provide on Ferrol2 services for your convenience and information. Accessing such links will take you out of Ferrol2’s services and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make representations about such third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any website you interact with before allowing the collection and use of your personal data.

1. FERROL2 RESPECTS YOUR PRIVACY

Protecting your privacy during the processing of personal data is a fundamental part of our corporate policy. Personal data obtained during your visit to our online offers are handled confidentially and in accordance with legal provisions. Data protection and information security are part of our corporate principles.

2. OUR PRIVACY PRINCIPLES

Lawfulness, Fairness, and Transparency

We process personal data lawfully, fairly, and transparently. Our data processing activities are carried out: (1) with your consent; (2) to fulfill our obligations to you; (3) for the legitimate purpose of conducting our business, promoting innovation, and providing a consistent customer experience; or (4) otherwise, as permitted by law.

Notice and Choice of Data Use

We are transparent and provide clear notice and choice regarding the types of personal data collected and the purposes for which they are collected and processed. We will not use personal data for purposes incompatible with these principles, our privacy statement, or specific notices associated with our services.

Data Access

We provide reasonable access together with the ability to review, correct, modify, or delete the personal data you have shared with us.

Data Integrity and Purpose Limitation

We only use personal data for the purposes described at the time of collection or for additional compatible purposes permitted by law. We take reasonable measures to ensure that personal data are accurate, complete, and up to date.

Data Security

To protect personal data against unauthorized use or disclosure, we implement information security controls in our own operations and offer industry-leading products and solutions with high levels of data security protection.

Accountability for Onward Transfers

We acknowledge our potential responsibility for onward transfers of personal data to third parties. Personal data will only be shared when third parties are required to provide equivalent levels of protection.

3. HOW WE USE DATA

We collect and use personal data to manage our relationship with you and to serve you better by personalizing your experience and interactions with us. Examples of how we may use your data include:

Customer Experience

Continuously providing you with a consistent customer experience by maintaining accurate contact and registration information, offering comprehensive customer support, suggesting products, services, and features that may interest you, and allowing you to participate in contests and surveys. We also use your data to offer a personalized experience, tailor the services and communications you receive from Ferrol2, and create recommendations based on your use of Ferrol2 services.

Transaction Support

Assisting in completing transactions and orders for our products or services, managing your account, processing payments, organizing shipments and deliveries, and facilitating returns. For example, whenever you complete a purchase process for products sold on this site, we collect your personal data (such as email address, delivery address, credit card number, and phone number) on the purchase form solely for the purpose of selling, handling, and shipping the ordered products. Whenever you save a delivery address, we collect your personal data to simplify the processing of your future orders.

Administrative Communications

Communicating with you about our services. Examples of administrative communications include responses to your inquiries or requests, service completion or warranty-related communications, notifications with security reminders, or applicable business updates related to mergers, acquisitions, or divestitures. For example, whenever you request service assistance, we collect your personal data (such as name and email address) for the purpose of providing Customer Support and assistance.

Security

Maintaining the integrity and security of our websites, products, features, and services and preventing and detecting security threats, fraud, or other criminal or malicious activity that may compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requesting a password and user ID, before granting access to your personal data. We may also maintain additional security measures, such as CCTV, to protect our physical premises.

Business Operations

Conducting normal business operations, including recruitment, verifying your identity, making credit decisions if you apply for credit, performing business and analytics research, reporting and business management, staff training, quality assurance, and outreach programs.

Advertising

Providing personalized promotional offers (according to your privacy preferences) about our services and other websites of selected partners.

Legal Compliance

Complying with applicable laws, regulations, court decisions, and government law enforcement requests; properly operating our services and products; protecting ourselves, our users, and our customers; and resolving any customer disputes.

4. DATA WE COLLECT

Personal data means any information that personally identifies you or from which you may be directly or indirectly identified. We may collect your personal data through your use of our services or during conversations or correspondence with our representatives. The personal data we collect from you depend on the nature of your interaction with us or the services you use but may include the following:

Information You Provide Directly

Contact Data – We may collect personal and/or business contact information including your first and last name, mailing address, phone number, email address, and other similar contact information.

Account Data – We collect information such as how you purchased or subscribed to our services, your transaction, billing, and support history, the services you use, and any other account-related information.

Security Credential Data – We collect user IDs, passwords, password hints, and similar security information necessary for authentication and access to Ferrol2 accounts.

Social Media Data – We may provide social media features that allow you to share information with your social networks and interact with us on various social networking sites. The use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings of the social media sites you use to ensure you understand the information that may be collected, used, and shared by those sites.

Other Unique Identifying Information – Unique information we may collect from you includes information you provide when interacting in person, online, by phone, or by email with our services or other customer support channels. You are not required to share the personal data we request, but if you choose not to provide it, in some cases we may not be able to respond effectively to certain questions or requests you may have.

Information Automatically Collected About Your Use of Our Services

Website Browsing Data – We collect information about your visits and activity on our web pages and applications, including the content (and any advertising) you view and interact with, the referring web page address, and other clickstream behavior (such as the pages you view, links you click, or items you add to your shopping cart). Some of this information is collected using automatic data collection tools, which include cookies, web beacons, and embedded web links.

Anonymous or Aggregated Data – We may collect anonymous responses to surveys or anonymous or aggregated information about how our services are used. In the course of operations, we may also apply anonymization or pseudonymization processes to your data so that it is unlikely that you can be identified by the use of those data with the technology available.

Information from Third-Party Sources

We may also obtain data from third-party sources that we believe to be credible and that are publicly available or commercially available. This information may include personal data such as your name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected via social networks. The basic details we receive may depend on your social network account privacy settings.

To provide certain Ferrol2 business-level services, your company’s contact data may be provided to us through a designated entity in your organization (such as a member of your IT department). When necessary, we may also use information provided by you or your employer, along with information available from public online and offline sources.

To ensure data accuracy and provide you with a superior customer experience, delivering better services, content, marketing, and personalized advertising, we may link or combine the information we collect from the various sources described above.

4. CHILDREN’S PRIVACY

Ferrol2 does not knowingly collect information from children in accordance with local law and does not direct its websites or mobile applications toward children.

5. HOW WE KEEP YOUR DATA SAFE

To prevent unauthorized disclosure or access and to ensure the proper use of your information, we use appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. Ferrol2 retains data as required or permitted by law and for as long as the data continues to serve a legitimate business purpose.

6. HOW WE SHARE DATA

We share your personal data in the following ways:

Sharing with Service Providers

We contract service providers to manage or support certain aspects of our business operations on our behalf. These service providers may be located in other global locations and may provide services such as customer support, order fulfillment, delivery or product return handling, payment processing, content customization, advertising and marketing activities (including digital and personalized advertising), IT services, email service providers, data hosting, debt collection, and website management or support. Our service providers are required to safeguard any personal data they receive from us and are prohibited from using personal data for any purpose other than to perform the services in accordance with Ferrol2’s instructions. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.

Legal Compliance

We may also share your personal data when we believe in good faith that we are required to: (i) respond to duly authorized requests for information from law enforcement agencies, regulators, courts, and other public authorities, including to meet national security or law enforcement requirements; (ii) comply with any law, regulation, legal notice, or court order; (iii) investigate and help prevent security threats, fraud, or other criminal or malicious activity; (iv) enforce or protect the rights and property of Ferrol2; or (v) protect the rights or personal safety of Ferrol2, our employees, and third parties on or using Ferrol2 property, as permitted and in accordance with applicable law.

Sharing with Other Third Parties

We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts with us); (iii) insurance providers if you have purchased an insurance policy through us (e.g., assistance packages); or (iv) other third parties, such as our channel partners, with appropriate notice and consent. If you choose to provide personal data to other companies, such personal data will be handled according to those companies’ privacy policies, which may differ from Ferrol2’s policies and practices.

7. CHOOSING YOUR PRIVACY PREFERENCES

You have the option to subscribe to our communications related to specific services. You may also choose to receive our general communications and select how those communications are delivered – for example, by mail, email, phone, mobile device, or online.

You may add or change your subscription preferences for general communications at the point where data is collected or by using other methods described in the following sections. These options do not apply to communications primarily intended for the administration of order fulfillment, contracts, support, security notices, or other administrative and transactional communications where the primary purpose of the communication is not promotional in nature.

Subscription Communications

Subscription communications include email newsletters expressly requested by you or that you have consented to receive. After subscribing to such communications, you may opt out of receiving them by using one of the following methods:

  • Selecting the “opt-out” or “unsubscribe” link in the email, or following the instructions included in each subscription email communication;
  • Returning to the web pages where you initially registered your preferences and following the instructions for unsubscribing;
  • Contacting our Data Protection Department. Provide your name, contact information, and specific details regarding the subscriptions you wish to cancel.

General Communications

Our general communications provide information about our products. This may include information about new products, special offers, personalized content, targeted advertising, and invitations to participate in market research or compliance reviews.

You may opt out of receiving these general communications using one of the following methods:

  • Selecting the “opt-out” or “unsubscribe” link in the email, or following the instructions included in each email communication;
  • Writing to the Data Protection Department. Be sure to provide your name, contact information, and specific details regarding your privacy preferences.

8. HOW WE USE AUTOMATIC DATA COLLECTION TOOLS

We use, and allow certain companies to use, cookies, web beacons, and other similar technologies (collectively referred to as “automatic data collection tools”) on our services. We do this to understand how you use our services; improve your user experience and enable personalized features and content; optimize our marketing campaigns; and allow third-party advertising companies to help us deliver ads targeted to your interests across the Internet. You can find more information about automatic data collection tools at: www.allaboutcookies.org.

Our Use of Cookies

Cookies are text files containing small amounts of information that are transferred to your device—or, more technically, to the browser you use on that device—when you visit a website. The entity that places the cookie in your browser can then read the information in the cookie it set. Cookies are typically classified as “session cookies,” which are not stored on your device after you close your browser, or “persistent cookies,” which usually remain on your device until you delete them or they expire.

Different cookies are used for different purposes, which we explain below:

We use essential cookies – Some cookies are essential to allow you to navigate between our web pages and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable appropriate content based on the type of device you are using.

We use cookies to remember your choices – These cookies allow us to remember your choices on our websites (such as your preferred language or region) and provide enhanced, more personalized features. These cookies may also be used to remember changes you have made to text size, font, and other customizable parts of the web pages. They may also be used to provide services you have requested, such as viewing a video or commenting on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other websites.

We use cookies to personalize your experience – We also use cookies to change how our websites behave or appear, personalizing your experience based on information inferred from your behavior on our websites or information we may already have about you (for example, if you are a registered customer). These cookies may be used to personalize the services you receive or the content, look, and feel we provide on subsequent visits. For example, if you personalize web pages, a cookie helps the web server remember your specific information. The next time you visit our websites, the information you previously provided can be retrieved, allowing you to use your chosen features easily.

We use cookies for performance and analytics purposes – We use our own cookies and/or third-party cookies and other identifiers (such as web beacons) to see how you use our websites and services, so we can improve their performance and develop them in line with customer and visitor preferences. For example, cookies and web beacons may be used to test different designs and ensure we maintain a consistent look and feel across our websites; track and provide trend analytics on how users interact with our sites and communications; and monitor and analyze errors.

Based on the above, we would like to inform you that we currently use the following cookies:

Name

Type of Cookie

Domain

Duration

First/Third Party

PHPSESSID

Session

www.ferrol2.pt

-

First Party

9. OTHER AUTOMATIC DATA COLLECTION TOOLS

Where applicable, we request your consent to use cookies and other Automatic Data Collection Tools that store or access information on your device.

Cookies

If you do not wish to allow any cookies or wish to allow only the use of certain cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent for our use of cookies at any time and delete cookies that have already been set. Your browser’s help menu or the website www.allaboutcookies.org provides comprehensive information about the opt-out process for different browsers.

Note that disabling certain categories of cookies may prevent you from accessing some features of our websites, or certain content or functionalities may become unavailable.

If you have questions about our use of cookies, you may contact our Data Protection Department.

Web Beacons

Since web beacons are the same as any other content request included in a web page’s code, you cannot opt out of or refuse them. However, you can disable web beacons in email messages by not downloading images contained in the messages you receive (this feature varies depending on the email software used on your personal computer). However, doing so does not always disable a web beacon or other automatic data collection tools in the email due to specific email software capabilities. For more information, consult your email software or service provider documentation. Web beacons may also become ineffective in certain circumstances by opting out of cookies or changing your cookie settings in your browser.

Embedded Web Links

If you do not want us to collect information about the links you click, you can:

  • Change your preference on how you receive our communications (for example, choose a text-only version of messages when available) or avoid clicking on links within the emails we send.

10. EXERCISING YOUR RIGHTS AND CONTACTING US

You have the right to access any personal data that you have provided to us or that we hold about you. In addition, you have the right to withdraw any previously granted consent or to request the correction, modification, restriction, objection, anonymization, or deletion of your personal data and to request an explanation regarding their processing. You also have the right to data portability and not to be subject to decisions made solely based on automated processing. In certain cases, your request may be denied based on a legitimate exception, such as when providing the information would disclose another person’s personal data or when we are legally prevented from disclosing such information.

Contact

We value your feedback. If you have any questions or concerns about our privacy statement, the collection and use of your data, or a possible violation of local privacy laws, please contact us:

Ferrol2, SA

Quinta de Santo António Lt.4

Marrazes 2416-905 Leiria

Phone: (+351) 244 824 444 *Call to national landline network

or via email at geral@ferrol2.pt

All communications will be handled confidentially. Upon receiving your communication, our representative will contact you within a reasonable period to respond to your questions or concerns. We aim to ensure your concerns are addressed in an appropriate and timely manner.

If we are unable to resolve your concerns, you have the right to contact the local supervisory authority (Comissão Nacional de Proteção de Dados – CNPD).

11. CHANGES TO OUR PRIVACY POLICY

If we modify our privacy statement, we will post the revised statement here with an updated revision date. If we make significant changes to our privacy policy that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our company website and/or social media pages before the changes take effect.

These terms were last updated on 20/07/2025